Return Policy

We do not offer refunds or exchanges on any discontinued or special order items, or items that are part of our in store “On Promotion” or “Sale” range. If a discontinued, special order, “On Promotion” or “Sale” item is potentially faulty, our staff or Quality Control team will need to personally examine the item. Should this item be deemed to be faulty we will then offer to exchange the item.

Items that are sold as ‘Web Exclusives’ are also subject to an altered returns policy. We do not offer refunds on regular items purchased on this website, unless the item is deemed to be faulty or damaged by our Quality Control team. We do not offer refunds or exchanges on earrings for hygiene reasons.

 

Should you receive a product that is defective in any way, please contact us within 72 hours of receipt, this includes broken ceramic or glassware items. If possible, please provide us with a photograph of the fault or damage. We will arrange for the item to be returned to us, where our QC will examine the item to determine the source of the fault or damage. If the item is deemed to be faulty or damaged as a result of a manufacturing fault we will replace the item (stock dependant) or issue you with a full refund, including any additional delivery costs. If the item is not damaged as a result of a manufacturing fault we will return the item to you and you will be liable for all additional delivery costs.

 

1. If you wish to return an item, please contact us stating the reason for the return including, if possible and where the item is faulty, clear pictures.
2. The New Leaf Creations online team must receive and approve your return request. Once your request is received and approved, we will email you a document which needs to be printed, signed and inserted into the returned package along with your original paperwork. A return cannot be processed without these documents.
3. Securely seal your return in the same packaging in which you received it. We will not accept ANY returns unless the original packaging is used.
4. We will arrange for our courier to collect the package from you and deliver to our office in Fourways Gauteng.
   
5. Once received, we will process your return within 1 week and advise you of the outcome by email.